Case Study: Doubling Down on EQ Culture at ServRx

Todd Delano, CEO of ServRx, had “the classic problem” of a successful startup. The company was growing, but the culture was not. Unlike many CEOs, Todd recognized that unless he got people aligned, he wouldn’t break through to the next level. Using a focus on emotional intelligence, the team was able to transform their organization — doubling their employee engagement, and in the same year, increasing revenue by 25% and net pro t by 110%, with only a 15% increase in staffing.