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Materials to improve workplace performance with emotional intelligence
How to Really Close a Sale as a Salesperson
Closing a sale is about a lot more than closing a sale. It’s about helping the customer see the value, so they not only want the product, but will be an ambassador for you moving forward. It’s about creating loyalty and trust as much as closing the sale. Ray Phoon discusses this mutually beneficial attitude […]
Posted August 27, 2018 by in Business
SalesTrust
How to Persuade Others with the Right Questions
Sales guru and persuasion expert Daniel H. Pink explains how you can use motivational interviewing to influence others’ thoughts and behaviors.
Posted August 20, 2018 by in Business
Sales
3 Steps to Building Rapport with Customers
Ray Phoon of PowerUp Success shares 3 tips for building a rapport based on trust with customers.
Posted August 20, 2018 by in Business
SalesTrust
How Customers Decide What to Buy
Ray Phoon of PowerUp Success talks with Josh Freedman about the role of emotions and logic that we normally use to make purchasing decisions.
Posted August 12, 2018 by in Business
Sales
Asking Powerful Questions as a Salesperson
How can you ask more powerful questions as a salesperson? Ray Phoon of PowerUp Success discusses the different types of questions and when to use them with Josh Freedman.
Posted August 6, 2018 by in Business
communicationSales
Hyundai Sets the Pace with Creative Thinking
This is the story of how Hayatın Ritmi, Six Seconds’ Partner in Turkey, is working with Hyundai’s manufacturing team to set a context for innovation and creativity using Six Seconds’ Brain Talents.
Posted July 30, 2018 by in Business
Brain Talentscase
The Puzzle of Motivation
Career analyst Dan Pink examines the puzzle of motivation, starting with a fact that social scientists know but most managers don’t: Traditional rewards aren’t always as effective as we think. Listen for illuminating stories — and maybe, a way forward.
Posted July 23, 2018 by in Business
Engage Intrinsic Motivation
The Emotional Shift of Effective Sales
Ray Phoon and Josh Freedman have a lively discussion about sales, emotions, and what actually works.
Posted July 15, 2018 by in Business
Sales
How to Give a Great Sales Presentation
Value is different in everyone’s eyes, which is why sales can be difficult. The process of discovery as a salesperson – qualifying a customer’s needs, understanding their challenges, and being able to present solutions appropriate to their needs – has been found to determine 60% of the success of sales. So a great sales presentation, […]
Posted July 9, 2018 by in Business
communicationSales
3 Steps to Building Trust and Rapport with Customers
Ray Phoon of PowerUp Success shares 3 tips for building a rapport based on trust with customers.
Posted July 1, 2018 by in Business
Trust
How to Build and Rebuild Trust
Trust is the foundation of success, and the center of Six Seconds’ Vital Signs model. In this TED talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it — something she worked on during a recent stint at Uber.
Posted June 25, 2018 by in Business , Life
Trust
Taking the Risk to Talk Emotions in Tech
I had the opportunity to sit down with Paul Cheetham, HR Manager at the UK tech company tombola, and discuss the challenges and opportunities of introducing emotional intelligence training at a tech company.
Posted June 25, 2018 by in Business
casetechnology