Welcome to the EQ Library
Closing a sale is about a lot more than closing a sale. It’s about helping the customer see the value, so they not only want the product, but will be an ambassador for you moving forward. It’s about creating loyalty and trust as much as closing the sale. Ray Phoon discusses this mutually beneficial attitude […]
Ray Phoon of PowerUp Success shares 3 tips for building a rapport based on trust with customers.
Trust is the foundation of success, and the center of Six Seconds’ Vital Signs model. In this TED talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it — something she worked on during a recent stint at Uber.
How successfully can we judge someone’s trustworthiness? This article from Psychology Today breaks down recent experiments that sought to answer this question, and the answers may surprise you. Should you trust your gut?
This white paper and slideshow (with speaker notes) break down all the latest and most fascinating research about trust, including Six Seconds’ recent global survey of the workplace. Are leaders and front line employees on the same page about how much trust exists at the company? Do trust levels make a measurable difference on performance? […]
Is there a secret to having more energy, higher productivity and less stress at work? Yes, and it’s trust. These slides break down Six Seconds’ research into trust at the workplace – and the numbers are quite surprising.